Ecomdtl LLC, operating Oakridgefanwear at https://oakridgefanwear.com. Last updated: October 24, 2026.
This return policy applies to orders delivered in the United States. It matches the return settings published for Oakridgefanwear in Google Merchant Center for the United States. Orders delivered outside the United States are not covered by this mail-return policy (see “Orders delivered outside the United States” below).
Return window
You may return an eligible United States delivery within 30 days of the delivery date. Contact us before the window ends so we can issue a return label.
What can be returned
For United States deliveries, we accept returns of both defective and non-defective products. A non-defective item must be in new condition: unworn, unwashed, and unused, with the original tags attached when they were supplied. Defective, damaged, or incorrect items may be returned within the same 30-day window, even if you tried the item on to discover the problem. Please include photos of the defect or damage with your return request. We do not accept exchanges.
How to return an item
United States returns are accepted by mail only. Email support@oakridgefanwear.com or call +1 (575) 240-2420 within 30 days of delivery. Include your order number, the item, and the reason. We will send a free return label for you to download and print. Pack the item, attach the label, and ship it by mail. There is no restocking fee. The return address is the address printed on the label. Do not ship a return to 1209 Mountain Road Pl NE, Albuquerque, NM, unless we tell you to.
Refunds
Refunds go to the original payment method processed by Stripe. After we receive and inspect the return, we process the refund within 10 days. The refund includes the product price. The original outbound shipping fee of $6.99 is also refunded when the return is due to our error, including a defective, damaged, or incorrect item. For a non-defective return, the outbound shipping fee is not refunded.
Cases we cannot accept
We may decline a refund if the 30-day window has passed, if a non-defective item is not in new condition, or if the return was sent without a label we issued.
Orders delivered outside the United States
We ship to the other destinations listed in our Shipping Policy, but we do not accept mail returns for those deliveries. If an item delivered outside the United States is damaged, incorrect, or defective, email support@oakridgefanwear.com within 14 days of delivery with your order number and photos. We will review a refund or a replacement without requiring you to mail the item back.
Order cancellations
Email us with your order number. If production has not started, we can cancel the order and refund it in full. Once production or shipment has started, the order cannot be cancelled, and this policy applies after delivery.
Contact
Ecomdtl LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: support@oakridgefanwear.com
Phone: +1 (575) 240-2420
Phone hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time